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Technical Support

Known Technical Support Issues - Updated Oct 13, 2021

Cheers, Heroes! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these steps a…

11104125 October 13, 2021 GUIDE: Maximizing System Performance for Overwatch (PC)

by WyomingMyst Welcome to the Maximize Overwatch Performance guide! Here you will find various tips and tricks that help users get every possible frame per second, the lowest possible simulation rate, and minimize s…

24128913 October 11, 2021 Welcome to Overwatch Technical Support!

Welcome to the Technical Support forum for Overwatch. This forum exists to provide Overwatch players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzard Tech Support staf…

013817 February 17, 2018 Common Technical Issues and Solutions

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. We wanted to have a go-to resource for some of the most common technical issues you can experience in Blizzard …

1049746 August 1, 2020 Overwatch Technical Issues, SR Loss, and Leaver Penalties

Hey everybody, I wanted to take some time today to discuss Leaver Penalties and how they relate to Technical issues. We understand that leaver penalties are an annoying thing to experience. Technical issues can be comp…

252303 March 28, 2020 Unable to Post in Other Forums? Information here!

Hey all, We’ve received a number of contacts from players who are unable to post in forums outside of Bug Report or Technical Support. Below are some common causes for being unable to post topics. You do not have an a…

011959 June 17, 2018 PVE Event Disconnection issues on Netgear Routers

Hey folks, We’ve received a number of reports of issues connecting to our PVE events from users on Netgear Routers. Note: This thread is concerning disconnections which are experienced ONLY in PVE events. If you have di…

21565 October 13, 2021 Xbox one console how tos

Below you will find some basic how to’s steps that may help with playing Overwatch on your Xbox One Console. If none of the steps listed below help, you may be able to find more helpful information on the Xbox One Suppo…

915102 February 17, 2018 PlayStation 4 Console How Tos

Below you will find some basic how to’s steps that may help with playing Overwatch on your PlayStation 4 Console. If none of the steps listed below help, you may be able to find more helpful information on the PlayStati…

1115812 February 17, 2018 Rendering device has been lost-application closing!226 October 17, 2021 Games will not load129 October 17, 2021 Regularly loosing connection to game server010 October 17, 2021 Game Crashes Mid Games To Desktop758 October 17, 2021 Unbearably laggy for too long, Please help!122 October 17, 2021 Low fps on gaming laptop783 October 17, 2021 Can Install Battlenet338 October 16, 2021 Network connection issues with Battlenet and Overwatch15328 October 16, 2021 Please, go play a game of deathmatch in arcade150 October 16, 2021 Overwatch getting low fps044 October 15, 2021 Lost Connection to Game Server148 October 15, 2021 Overwatch Forums Chrome not logging in148 October 15, 2021 Losing display on Junkertown defence hero select screen139 October 15, 2021 Alt+Tab and windows button not working033 October 14, 2021 Connection Issues191 October 14, 2021 Unexpected Server Error affecting specific accounts1061852 October 14, 2021 Windows 11 Compatibility4864 October 14, 2021 1080TI issues last night040 October 14, 2021 Middle east server ping 130ms stable !?036 October 14, 2021 Lag spikes while playing Overwatch8130 October 14, 2021 Game is unplayable since the update389 October 13, 2021
Sours: https://us.forums.blizzard.com/en/overwatch/c/technical-support/8

Looking for Group – PC

Welcome to the Looking For Group - PC forum!

Welcome to the Looking For Group - PC forum! We encourage you to use this forum to network with other players and find fellow community members to play Overwatch with on PC. PLEASE NOTE: Users who troll, harass, or try …

214265 March 9, 2018 Casual Players ( We play mostly Support + Tank)027 October 15, 2021 I need friends to play with047 October 15, 2021 [NA] Looking for Team mates that play Overwatch Regularly3271 October 15, 2021 Looking to Start a Team10397 October 15, 2021 [PC] [NA] Open Waters Discord Community 18+ LGBT Friendly032 October 14, 2021 Looking for friends :] - Overwatch045 October 13, 2021 2.8k Support/EST/looking for comp duo/trio, let's climb!3239 October 12, 2021 MYTHRIL: The Premier Gaming Community for Adults [18+|NA|PC]1505137 October 11, 2021 [EU] Gold Healer looking for a tank/damage/healer duo153 October 11, 2021 Tank adult player looking for an adult team 18+ Age039 October 10, 2021 [EU] Looking for a duo1104 October 9, 2021 Looking for lv1-25+ Quick Play Good Members (한국분 환영)0119 September 23, 2021 Looking for a group!2113 October 5, 2021 Support flex QP/QPC/TDM West Coast friendos3247 September 30, 2021 Casual Community LF interested new people14916 September 30, 2021 Girls of Overwatch37516895 September 29, 2021 In OCE getting groups from South Korea071 September 29, 2021 [EU][PC][Plat] Looking for Zarya to aid with "Cratered"092 September 26, 2021 [EU] 14 y/o looking for friends c:1197 September 25, 2021 LF Players PLAT/DIAMOND COMP098 September 25, 2021 Can we group up?0107 September 23, 2021 Looking for Group0112 September 23, 2021 Looking for casual play5293 September 20, 2021 Looking for Friends to Run Comp4358 September 18, 2021 LF Teammates for Comp Modes0123 September 18, 2021 Looking for group2245 September 17, 2021 LFG Ranked | High silver Low Gold | 16+2144 September 16, 2021 Looking for friends to play with3171 September 16, 2021 NA 3450 Peak Flex Support - Looking for Main Support/Tanks2331 September 13, 2021
Sours: https://us.forums.blizzard.com/en/overwatch/c/looking-for-group-pc/13
  1. Pathfinder 2e monk build
  2. Super ninja toys
  3. Td bank loans

Welcome to General Discussion - Please Read!

Welcome to the General Discussion forum! We encourage you to use this forum to provide feedback and/or discuss your experiences while playing the Overwatch. PLEASE NOTE: Users who troll, harass, or try to incite nonconstructive discourse will be suspended.

Our Community forums are a place for users to express their constructive feedback and ideas with fellow posters and the Overwatch developers. Respect and courtesy are a requirement for this discussion. This is for the benefit of all participants on this forum.

In a continued effort to mitigate toxicity in-game and on the forums, users who are penalized or silenced in the game for negative conduct will find their posting privileges revoked throughout the duration of their penalty. On this new platform, the Community team and moderators will be working to foster an atmosphere for constructive discussion and debate. Users who participate on the forums will be accountable to the Code of Conduct, which can be found here:

• Code of Conduct

In addition to the forums’ Code of Conduct, here are some common courtesy guidelines to follow. While these do technically fall within the bounds of the Code of Conduct, they cover more specific examples of common errors that will lead to thread deletions or posting privileges being revoked.

The Overwatch forums are for discussion of topics directly related to Overwatch.

The forums were designed specifically for discussions about Overwatch and related topics. Any topics not related to Overwatch, Battle.net, or Blizzard Entertainment are subject to deletion. Additionally, users who spam meaningless symbols, special characters, images, videos, or fragmented ideas that don’t contribute to a larger Overwatch conversation will find their topics subject to deletion.

Don’t post in all capital letters, use a misleading title, excessive punctuation, and/or non-standard symbols, etc.

While everyone wants their posts read, we ask you to refrain from using these types of tactics in order to bring more people to your thread. Let your post stand on its own merit. Threads violating this guideline are subject to deletion.

Don’t use words like “Blizzard,” “Blue,” or any employee names in a thread topic.

Everyone would like Blizzard to read and acknowledge his or her post, and we understand that. However, these kinds of posts won’t help you achieve your goal. Please make your thread title relevant to the post subject. Threads violating this guideline are subject to removal, along with forum account suspension.

Don’t “bump” posts.

The act of posting simply to bump a thread is considered spamming. This also includes bumping very old threads for no reason (called “necro bumping” or “necroing”). Users who are found to be bumping posts will be subject to forum account suspension and post removal.

Petition posts are frowned upon.

These are discussion forums, so we ask that you hold discussions. Creating a thread to ask for replies as votes is not a discussion. Threads violating this guideline are subject to removal and users found to be inciting boycotts will risk forum account suspension.

Don’t disregard Feedback Threads.

Occasionally, Feedback Threads will be created to consolidate opinions and concerns revolving around a specific topic. These topics are designed to house topically relevant conversation, making it easier for developers to find community feedback regarding a specific subject. Users who ignore these Feedback Threads risk thread removal.

Don’t post about locked or deleted threads.

There’s always a reason behind our moderators’ decisions. It’s up to you to read the forum Code of Conduct and these guidelines to determine what you did wrong, learn from your mistake, and attempt to post again without breaking any rules.


Why the Sombra hack buff is actually a nerf

[redacted topic]

New Overwatch Forum FAQ

Doomfist Cute Spray Requirement

Question about Free Speech/Petitions on forums

Why was the LGBT+ Symmetra thread closed

Honestly up to *here*

Fix your game :)

Game company who makes Overwatch, I’m gonna tell you this right now

[OLD THREAD] Do something! the game is dying

Feedback for the Playerbase

Fed up with LGBT thread hijacking

Can we kill brigitte or hanzo from overwatch?

Please read Jeff Kaplan

𝔗𝔥𝔢 𝔒𝔳𝔢𝔯𝔪𝔬𝔧𝔦 ℭ𝔞𝔣é ☕

Blizz why bannnnnn

Dear Jeff, its about time

Do the overwatch devs actually look at the forums?

I was almost banned

"We don't want people to people to have fun"

Attention All Mercy Mains!

A Kind Word to the Devs :)

Overwatch league tokens

New dev update!

What the hell [Rant]

So...No longer allowed in this forums to do "Off topic" But fun threads?

𝔗𝔥𝔢 𝔒𝔳𝔢𝔯𝔪𝔬𝔧𝔦 ℭ𝔞𝔣é ☕

New Hero Idea, OTO-A113

Answer Blizz. (Skins)

Is Wrecking Ball Underpowered?

Atlanta Reign vs. Hangzhou Spark - FINAL

Please Jeff stop

Question on CoC (( is this even in the right forum ))

Question to @Jeff or anyone from Overwatch team

Mercy Skin for BCRF

OWL Countdown Cup - HAN vs CHE & LAV vs GUA

Why is'nt hud text showing up... is there a limit?

This game is UNPLAYABLE without this

Stop the LGBT threads, please! (from a bi player)

Thx to Blizzard for adding a lost game to my ranking matches

Don't like private profiles?

If You Get Falsly Banned

My issues with Social Politics involving feminism and LGBTs

Turned to Ashes

You win Blizzard

A Heartfelt Message to the Overwatch Development Team from a Concerned Console Player

I am done (List) (Reupload + edited)

{MEGATHREAD} Console Players Still Feeling like 2nd Class Citizens. [400 likes, 1500 responses]

Please nerf Hanzo Blizz!

An open letter about Hammond

Going to say this again

Overwatch vs Fortnite

Dallas Fuel vs. Hangzhou Spark - FINAL

I've missed playing Sombra!

What are you playing...besides Overwatch?

Say NO to private profiles

I petition For a name Change : Hammond

Hammon Name Petition

Petition - Dont Release Hammond

XQC is not racist or homophobic

Blizzard, why can we only avoid two players as teammate?

Petition - Dont Release Hammond

We need an answer?

Dual monitors w/ nividia 1080 HELP MEE

(Petiton) Revert/change the new Sombra changes on PTR

London Spitfire vs. San Francisco Shock | Playoffs Loser Bracket | FINAL

Houston Outlaws vs. San Francisco Shock - FINAL

Do you think Brigitte was a good idea?

Why!? B why!? 20 char

[Feedback Thread Continued Part III] Mercy Updates - Jan 30, 2018

Chendu Hunters vs. Guangzhou Charge - FINAL

Put Reaper's Normal Voice in all Modes (750+ Likes)

Blizzard PLEASE fix Endorsements

Re: another interview with jeff kaplan

Seoul Dynasty vs. Shanghai Dragons- FINAL

You went full Activision, you NEVER go full Activision

Another interview with Jeff Kaplan

You Broke it ! interactive coins

Petition to give roadhog a school idea cosplay skin

OWL Play-Ins: Philadelphia Fusion vs Seoul Dynasty - FINAL

Overwatch League - SHD vs HNZ, NYE vs GUZ, & PHI vs CHE

Comp Ladder Issue

Paris Eternal vs. London Spitfire - FINAL

Lucio ball to stay

Atlanta Reign vs. London Spitfire - FINAL

Atlanta Reign vs. New York Excelsior | Playoffs Winners Bracket | FINAL

Mercy is a classical case of Sunk Cost Fallacy

Hangzhou Spark vs. Chengdu Hunters - FINAL

Petition to keep genji as is

:warning: Broken False Report System, fix it

Suggestion for game mode multiple payloads multiple lanes

"Petition" - Waveracer D.Va

Please Fix The Game

Dark Era of Overwatch

Blizzard said they'd do console-specific changes. So where are the Pharah nerfs?

We need a seperate Mercy Discussion

Avoid as teammate Petition

Avoid as teammate Petition

San Francisco Shock vs. Vancouver Titans - Stage 1 Finals - FINAL

Refunding League Skins for Tokens

San Francisco Shock vs. Hangzhou Spark - FINAL

They aren't slaves

Doomfist buffs: ability casting

Los Angeles Gladiators vs. Vancouver TItans | Playoffs Winners Bracket | FINAL

Ya'll done oof'd up Blizzard!

Your top 3-5 mains

[Feedback Thread Continued Part III] Mercy Updates - Jan 30, 2018

San Francisco Shock vs. Guangzhou Charge - FINAL

WTF! Suspended again for 30 min this time

Florida Mayhem vs. Philadelphia Fusion - FINAL

London Spitfire vs. Los Angeles Valiant - FINAL

What are your favorite horror movies!

Houston Outlaws vs. Seoul Dynasty - FINAL

Put Reaper's Normal Voice in all Modes (750+ Likes)

Your top 5 games of all time

Shanghai Dragons vs. Atlanta Reign - FINAL

Topic got removed by blizzard employee (questions)

Los Angeles Valiant vs. Dallas Fuel - FINAL

Execs should watch

Petition to make profiles public again

Vancouver Titans vs. Hangzhou Spark - FINAL

Remove Overwatch League

Hammond can still spin on MEKA base

Petition to make profiles public again

Why I Have Yet to Not Despise Mercy's Current State

Change what private profiles show?

Do you believe the forum mods are abusing their power?

Topic got removed by blizzard employee (questions)

Make CTF permanent petition

Florida Mayhem vs. Houston Outlaws - FINAL

San Francisco Shock vs. Chengdu Hunters - FINAL

Paris Eternal vs. Los Angeles Valiant - FINAL

Atlanta Reign vs. Florida Mayhem - FINAL

THIS is why they wont respond.....a forum snapshot

Mass Res Will Return | 10 Reasons Why

The forums are returning to normal... finally

Mass Res Will Return | 10 Reasons Why

Mass Res Will Return | 10 Reasons Why

Washington Justice vs. Chengdu Hunters - FINAL

OWL Play-Ins: Toronto Defiant vs San Francisco Shock

Toronto Defiant vs. Los Angeles Gladiators - FINAL

10min queue...ERROR...10min queue

LightBulb! How PBSR works (I think)

I’m going to Dairy Queen

Micro Missiles are weighing D.VA down from becoming a good tank again

Boston Uprising vs. Florida Mayhem - FINAL

Petition for a change

Hangzhou Spark vs. Paris Eternal

Hi Blizzard, please read my request

San Francisco Shock vs. Los Angeles Valiant - FINAL

Too many DPS mains

Blizzard, about mercy

Florida Mayhem vs. Vancouver Titans - FINAL

Do you even care about Symmetra, Blizzard?

Vancouver Titans vs. Guangzhou Charge - FINAL

Chengdu Hunters v London Spitfire

Please read this

This topic is now about nothing at all

Former BLIZZARD Employee Calls Them Out Over DODGY HIRING PRACTICES!

Stop adding dps heroes jeff fappling!

Houston Outlaws vs. Washington Justice - FINAL

Washington Justice vs. Philadelphia Fusion - FINAL

More skins with alternative skill effects

Seoul Dynasty v Los Angeles Valiant

Atlanta Reign vs. Philadelphia Fusion - FINAL

Seoul Dynasty vs. San Francisco Shock - FINAL

Boston Uprising vs. Guangzhou Charge - FINAL

Houston Outlaws v Dallas Fuel - THE BATTLE FOR TEXAS

Closed thread about Brigitte that was actually civil and over moderated by these forums

Dallas Fuel vs. San Francisco Shock - FINAL

Florida Mayhem vs. Guangzhou Charge - NOW LIVE

This is a 9 months old thread that got revived. Please don't respond in it. (Brigitte is on PTR!)

Hey question about forum

Hey blizzard devs

Washington Justice vs. Boston Uprising - FINAL

Los Angeles Valiant vs. Guangzhou Charge - FINAL

London Spitfire vs. Paris Eternal - FINAL

Where is moderation at?

New York Excelsior vs. San Francisco Shock - NOW LIVE

Shanghai Dragons vs. San Francisco Shock - FINAL #OWLMOTW

Dallas Fuel vs. New York Excelsior - FINAL

Banned for life

New York Excelsior vs. Vancouver Titans - Stage 2 Semi-Finals - FINAL

Umm? Double standard much!

Vancouver Titans vs. Los Angeles Valiant - FINAL

Los Angeles Gladiators vs. New York Excelsior - FINAL

Boston Uprising vs. Philadelphia Fusion - FINAL

The 3rd social feature is going to be a scoreboard

Atlanta Reign vs. Hangzhou Spark (Playoffs | Losers Bracket) - FINAL

Shanghai Dragons vs. Chengdu Hunters - FINAL

Boston Uprising vs. Chengdu Hunters - FINAL

Player Petition

Found a new game to get hyped for

Forbidden Forum Topics

Yo people in charge

Petition For Unlimited Avoid Player Slots

Seoul Dynasty vs. Hangzhou Spark - FINAL

Philadelphia Fusion vs. Florida Mayhem - FINAL

I beg you add role queue

I beg you add role queue

Dallas Fuel vs. Shanghai Dragons - NOW LIVE

Can we have option to mix skins

Boston Uprising vs. Atlanta Reign - FINAL

Florida Mayhem vs. Hangzhou Spark - FINAL

From a 43 years old gamer, HEY Blizzard listen

Tracers still complete wreacking havoc

#ReworkMercy(please read-not spam)

Flagged post got Removed

Paris Eternal vs. San Francisco Shock - FINAL

Shanghai Dragons vs. Guangzhou Charge - NOW LIVE

What am I allowed to say on the forums?

Philadelphia Fusion vs. Shanghai Dragons - FINAL

Shanghai Dragons vs. Los Angeles Gladiators - NOW LIVE

Nintendo Direct starts soon ^^

Philadelphia Fusion vs. London Spitfire - Final

New York Excelsior vs. Boston Uprising - FINAL

What am I allowed to say on the forums?

Atlanta Reign vs. Washington Justice - FINAL

Paris Eternal vs. Seoul Dynasty - FINAL

Shanghai Dragons vs. Hangzhou Spark - FINAL

Worst. Matchmaking. Ever

Seoul Dynasty vs. Los Angeles Gladiators - FINAL

Hangzhou Spark vs. Los Angeles Valiant - FINAL

Los Angeles Gladiators vs Seoul Dynasty - NOW LIVE!

Boston Uprising vs. New York Excelsior - FINAL

Dallas Fuel vs. Florida Mayhem - FINAL

Chengdu Hunters vs. Guangzhou Charge (Play-In Round 1) - FINAL

Philadelphia Fusion vs. San Francisco Shock - NOW LIVE

Washington Justice vs. Atlanta Reign - FINAL

Seoul Dynasty vs. New York Excelsior - Stage 1 Quarterfinals - FINAL

Paris Eternal vs. Atlanta Reign - FINAL

Hey, Blizzard! (Nobody else look)

Los Angeles Valiant vs. Hangzhou Spark - FINAL

Vancouver Titans vs. Shanghai Dragons - FINAL

Washington Justice vs. New York Excelsior - NOW LIVE

Florida Mayhem vs. Houston Outlaws - FINAL

Petition for permanent LucioBall ( sign here)

Seoul Dynasty vs. Vancouver Titans - Stage 1 Semifinals - FINAL

Philadelphia Fusion vs. Atlanta Reign - NOW LIVE

Boston Uprising vs. Vancouver Titans - Stage 1 Quarterfinals - FINAL

Houston Outlaws vs. Boston Uprising - FINAL

Atlanta Reign vs. Los Angeles Gladiators - FINAL

San Francisco Shock vs. Washington Justice- FINAL

Philadelphia Fusion vs. Paris Eternal - NOW LIVE

London Spitfire vs. Shanghai Dragons - FINAL

San Francisco Shock vs. Los Angeles Gladiators - NOW LIVE

Washington Justice vs. Paris Eternal - NOW LIVE

Florida Mayhem vs. Boston Uprising - FINAL

Los Angeles Valiant vs. Houston Outlaws - FINAL

Seoul Dynasty vs. Dallas Fuel - FINAL

Los Angeles Valiant vs. Philadelphia Fusion - FINAL

Toronto Defiant vs. Chengdu Hunters - NOW LIVE

Inappropriate LFG Titles !ADULT CONTENT!

Guangzhou Charge vs. Houston Outlaws - FINAL

Survey about Supports

366 Consecutive Days on the Forums

Guangzhou Charge vs. Los Angeles Gladiators - FINAL

Boston Uprising vs. Dallas Fuel - FINAL

Boston Uprising vs. Paris Eternal - FINAL

London Spitfire vs. Seoul Dynasty - FINAL

Vancouver Titans vs. Chengdu Hunters - FINAL

San Francisco Shock vs. Philadelphia Fusion - Stage 1 Semifinal - FINAL

San Francisco Shock vs. Seoul Dynasty - Standings Tiebreaker Match - FINAL (not broadcasted)

Hangzhou Spark vs. Toronto Defiant - FINAL

Seoul Dynasty vs. Chengdu Hunters - NOW LIVE

Guangzhou Charge vs. Dallas Fuel - FINAL

Guangzhou Charge vs. Vancouver Titans - FINAL

Atlanta Reign vs. Chengdu Hunters - FINAL

Houston Outlaws vs. Hangzhou Spark - NOW LIVE

Seoul Dynasty vs. Chegndu Hunters - FINAL

Support article 13

Atlanta Reign vs. Toronto Defiant - FINAL

New York Excelsior vs. Los Angeles Valiant - NOW LIVE

Shanghai Dragons vs. Boston Uprising - FINAL

San Francisco Shock vs. Toronto Defiant - Stage 1 Quarterfinals - FINAL

Overwatch League - ATL vs LON, WAS vs BOS, & FLO vs HOU

New York Excelsior vs. Houston Outlaws - FINAL

Los Angeles Gladiators vs. Paris Eternal - WATCHPOINT NOW LIVE

Washington Justice vs. Guangzhou Charge - FINAL

Atlanta Reign vs. Philadelphia Fusion - Stage 1 Quarterfinals - FINAL

Guangzhou Charge vs. Paris Eternal - NOW LIVE!

Philadelphia Fusion vs. Dallas Fuel - FINAL

Toronto Defiant vs. Guangzhou Charge - FINAL

Chengdu Hunters vs. Florida Mayhem - NOW LIVE

Vancouver Titans vs. San Francisco Shock - FINAL

London Spitfire vs. Hangzhou Spark - NOW LIVE

New York Excelsior vs. Houston Outlaws - FINAL

Toronto Defiant vs Los Angeles Valiant - FINAL

Shanghai Dragons vs. Los Angeles Valiant - FINAL

New York Excelsior vs. Seoul Dynasty - FINAL

Paris Eterntal vs. Houston Outlaws - FINAL

Boston Uprising vs. Toronto Defiant - NOW LIVE

Paris Eternal vs. Vancouver Titans - FINAL

Why would “YOU” pick Mercy?

Chengdu Hunters v Paris Eternal - NOW LIVE

London Spitfire vs. Florida Mayhem - FINAL

Los Angeles Gladiators vs. Vancouver Titans - NOW LIVE

Washington Justice vs. Toronto Defiant - NOW LIVE

Philadelphia Fusion vs. New York Excelsior - FINAL

Florida Mayhem vs. Paris Eternal - FINAL

Where are the forum rules?

Sours: https://us.forums.blizzard.com/en/overwatch/t/welcome-to-general-discussion-please-read/118
Overwatch Gameplay - The Overwatch Forum


Read official updates for Overwatch, including game news, patch notes, and developer messages.




Story Discussion

Share and discuss theories, characters, events, and settings of Overwatch.


Workshop Discussion

Discuss best practices, share your creations, and give feedback about the Overwatch Workshop.


Technical Support

Post issues that prevent you from installing, launching, or staying connected to Overwatch.


Bug Report

Report gameplay issues you’ve experienced while playing Overwatch.



PTR Bug Report

Report gameplay issues you’ve experienced while playing the Overwatch PTR.





Sours: https://us.forums.blizzard.com/en/overwatch/

Forum overwatch battlenet

Legacy Forum Posts

This is how the matchmaker works in overwatch

Jeff Kaplan June 21st, 2016

Great post, ExcaliburZ. Allow me to share some of my personal thoughts on matchmaking…

We’ve been following all of the discussion around matchmaking. When topics get discussed in the community (and often among game developers) we tend to talk about things in very black/white or right/wrong terms. But most important decisions you make as a game developer are difficult trade-off decisions with no perfect answer.

The goal of the matchmaking is to make it so that you as a player do not have to find 11 other people to play with. You can click a Play button, and the system finds other players for you. That’s the basics. The reality is, the matchmaker is extremely complex in what it is trying to do. It does way more than I am going to mention in this post so while I am going to offer some information here, I am leaving some things out (not all intentionally – it’s just a really complex system).

At a most basic level, the matchmaker is trying to put you with 11 other people. But it doesn’t just randomly select 11 people. It takes into account a number of factors (more than I am going to list and not necessarily prioritized).

The first factor is time. The matchmaker will try to find you match quickly and not force you to wait too long. A very common thing that happens is that a player will become dissatisfied with a match and say “I don’t care how long you make me wait. I’d rather wait 20 minutes and have a good match than get matchmade into a match like you just put me into.” What we’ve seen is that when the time crosses a certain threshold, players begin to complain about it taking too long to find a match. It sounds good… waiting for that perfect match. But when the reality of waiting too long comes down on most people, they end up vocalizing their discontent on the forums. Also, there is an unrealistic expectation that if a player waits longer for a match, the “better” the match will be. The concept of “better” when it comes to matchmaking is a really hard one to define.

If I were to summarize match results into 5 broad buckets it would be these:

  1. My team won. We beat the other team by a long shot.

  2. My team barely won.

  3. My team barely lost.

  4. My team lost. We lost by a long shot. It wasn’t even close

  5. It was a broken match somehow. Maybe someone disconnected,
    was screwing around or we played with fewer than 12 people.

(of course there are more cases than this – I am overly simplifying here)

Most players will say that they want a match to be either type 2 or type 3 as I described above. Those sound even. Barely win or barely lose. But I believe when psychology comes into play, most players actually expect type 1 or type 2 to be the result. Even an amazingly close type 3 match can turn into a highly negative experience for a lot of players. And if you keep “barely losing” it’s not a very fun night. Winning is fun and good. Losing is less fun than winning.

So waiting a really long time to lose by a long shot is obviously not good. But waiting a really long time to barely lose is also a negative experience. And if we assume that your chances of winning are 50%, that means that even waiting a really long time for a “better” match means that you’re going to wait a really long time to probably lose half the time… If your expectation was that you were going to wait a really long time for an awesome match where you either 1) Won by a long shot or 2) Barely won… but still won nonetheless, your expectations for what the system can or should do are in the wrong place. We do not generate bots to take losses so you can win more than 50% of the time. Those are real people losing on the other end of every loss you take.

A second factor we take into account is ping. We’re matchmaking people all over the world and we want to match people to the closest servers for the best play experience. In our second stress test, we had other things prioritized over ping-based matchmaking such as skill and time. For those of you who participated in that stress test, you’ll remember how terrible the game performance was on the first day as well as how “lit up” the forums were demanding that players be given an option of server choice. So now we prioritize ping for players. Some players live in challenging parts of the world when it comes to high speed data connections (I’m looking at you, Andes mountain range…) so it’s not perfect for everyone. But largely, most people get a really decent connection to our game servers. Matching players with wildly disparate pings also results in a higher frequency of undesirable side effects such as “getting shot behind walls”. Of course if you live in Houston, Texas and group with your buddy in Geneva, Switzerland, you’re now introducing uncertainty to our system that’s harder for us to deal with… but we allow it.

Which brings us to the next factor that we match on: grouping. The majority of our matches are comprised of either all solo players or solo players and players grouped with one other person. However, the system does try to match groups of equal sizes together first and foremost. As the time people wait grows, we expand the search to try to find others for them to play with. This means that occasionally we will match groups with players who are not grouped or in a group size that is smaller than their own. Like I mentioned, this is exceedingly rare but can happen. And that match is only made when players have crossed a waiting threshold that we deem too long. For most group matches a group of 6 is placed against another group of 6.

Groups are a big challenge in our matchmaking system. You can group with people of wildly varying skill and ping and we allow you to. It’s pretty unlikely that there is another group in the queue that exactly mirrors the unique circumstances that you have set up (pings, skills etc.). We want you to group. We feel that it’s the best way to play the game. So we try to avoid things that discourage grouping and we want to continually improve the social systems so that you’ll find it easier and easier to group with people you have chosen to play with. Playing with people you choose to play with is going to be more reliably fun than playing with people we choose for you. I once used the analogy of hanging out with people on a Saturday night. If you were to go out with five of your friends it would probably be a better time than if we tried to find 5 random people for you to go out with, no matter how smart we were in our selection process…

Anyway, this leads me to matchmaking rating. This rating is the most important thing that we try to match on. Basically this rating means “how good are you?” Commonly, you’ll hear this referred to as Matchmaking Rating or MMR. MMR is derived differently in different games. Overwatch borrows a lot of knowledge from other games but also does a lot of things unique to Overwatch. As each player plays games, their matchmaking rating goes up or down depending on if they win or lose. The system is extremely complicated and there is a lot more going on here than I am going to spell out. So please don’t take this as the comprehensive guide to how MMR is calculated in Overwatch. There is definitely a lot more going on under the hood.

In Overwatch, whether your MMR goes up or down is contingent on winning or losing. But there are a number of factors that determine how much that rating goes up or down. For example, what map you’re playing on and whether you were attacking or defending is factored in. We know the win rates on attack/defend on all of the maps and we normalize accordingly. Not all wins and losses are equal. We also look at your individual performance on each of the heroes you played during the match. Everyone has better and worse heroes and we have tons of data showing us what performance levels should be like on those heroes. We also look at your opponents and whether or not their matchmaking rating is higher or lower than yours. These are just a few of the things that are considered when determining how your skill should go up or down. At no point in MMR calculations do we look at your win/loss ratio and win/loss ratio is never used to determine who to match you with or against. We are not trying to drive your win/loss percentage toward a certain number (although the fact that so many people are at 50% win rates makes us extremely happy). All the system does when it comes to matching on skill is attempt to match you with people of a similar number.

The system is of course deeper than this. There are penalties and handicaps added for things like not playing for a while or playing in groups of varying sizes. We also do special things for brand new players to (hopefully) keep them away from the general population. Players will often mistakenly look at player level and accuse the matchmaker of making unfair matches. One thing that I have mentioned before is that we were evaluating your skill during closed beta, open beta and the second stress test weekend. If you played in any of these (over 10 million players did), we had already determined a skill rating for you (most likely). This means that it’s not uncommon to see a level 1 matchmade against much higher level players. In most of these cases, the Level 1 is a skilled player who played during the phases I mentioned but did not immediately play at launch.

There are many factors that are beyond our control that add noise to the matchmaking system.

• Leavers are extremely disruptive

• Players vary wildly in their skill with different heroes. We have no clue which of the 21 heroes you are going to play during a match

• Groups form with wild variance in skill levels and ping. Contrary to popular belief there is not a “perfect match” for your unique snowflake group

• Sometimes your little brother plays on your account

• Sometimes the cat walks in front of the screen

• Sometimes your wireless mouse runs out of batteries. (Why do you use a wireless mouse btw?)

• Sometimes a highly skilled player buys a new copy of OW to “start fresh” on a new account

• Sometimes you have internet problems

• Sometimes you play drunk or tired… or both

• That first game of the night…

• …that last game of the night

• “Life”

So this brings me to some thoughts I’ve been having about Overwatch. While this whole post has been mostly my personal thoughts – this next part is “especially” my thoughts and not reflective of the team or the company’s POV.

For better or for worse, we focused the design of the game on winning or losing as a team. OW is not a game where you ignore the map objectives and then look at your K/D ratio to determine how good you are. We want you to focus on winning or losing and as a result you do focus on winning or losing. We tried to make it so that losing isn’t the end of the world, but to a lot of people they expect to win far much more than they lose. I sometimes wonder if we were able to clone you 11 times and then put you in a match with and against yourself, would you be happy with the outcome? Even if you lost? Out of the 5 types of matches I described above, it is my belief that you would still experience types 1-4. Are those “stomps” still not acceptable? Because they will happen…

And I believe OW is strange game in that regard. I spend a lot of time studying the matches that I am in because I am very focused on matchmaking. I’ve been in so many Control Point maps where my team got destroyed on the first point, the enemy team got destroyed on the second point and then we play the third point to a 99%/99% overtime. If you judged any of those single points on their own merits you could say you have two stomps (one in your favor, one against you) and one close match. Same players…no change in matchmaking. Or take a match that I was just in on Route 66, for example. My team was on attack and could barely push out past the train cars. Two members of our team swapped heroes and we proceeded to march the payload all the way to the end of the map practically uncontested. The match went from a stomp in one direction to a stomp in the other direction.

So while it is possible for a mismatch to result in a stomp, not every stomp is a mismatch. If every time a team dominates another team it is viewed as “the matchmaker is broken”, the problem we have is with perception and expectations. Look across all pro sports. Even matches happen every night. Stomps happen every night. It’s a reality of any competitive game. Does that make being on the receiving end sting any less – probably not.

We are constantly improving the matchmaker. We learn more each day. We have one of our best engineers and best designers full time dedicated to the system. Many of those “silent” patches that go out during the week are adjustments to the system. For example, we recently realized that “Avoid this player” was wreaking havoc on matchmaking. One of the best Widowmaker players in the world complained to us about long queue times. We looked into it and found that hundreds of other players had avoided him (he’s a nice guy – they avoided him because they did not want to play against him, not because of misbehavior). The end result was that it took him an extremely long time to find a match. The worst part was, by the time he finally got a match, he had been waiting so long that the system had “opened up” to lower skill players. Now one of the best Widowmaker players was facing off against players at a lower skill level. As a result, we’ve disabled the Avoid system (the UI will go away in an upcoming patch). The system was designed with the best intent. But the results were pretty disastrous.

We will always be working on our matchmaking system. We’re listening to feedback, we’re playing the game a ton ourselves and we’re looking at hard data to inform our decisions. This post wasn’t my way of saying everything is fine. I just wanted to share some of my thoughts as someone who has been evaluating the system itself very closely as well as monitoring the feedback. I want to put it out there that there is a lot of room for improvement but also suggest that there are forces in play that cause some fair matches to sway lopsided due to forces out of our control. The game is as much (if not more) art than it is science. We’ll keep working to make it better!

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