Video not showing in premiere pro

Video not showing in premiere pro DEFAULT

Adobe Premiere Pro is one of the best video editing software available in the market today. It is used by professionals to edit short films, movies, projects and other stuff. But at times people encounter numerous video playback issues on Premiere Pro such as video not playing issues, video rendering issues, and so on.

So, if you are among those who is facing a similar kind of problem then follow the step-by-step guide mentioned here to get rid of the premiere pro video not showing.

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What Causes Adobe Premiere Pro Video Not Playing?

Well, before fixing Premiere Pro won’t play video issue, it’s very important to understand reasons that lead to this problem. Some of them are listed here below –

  • Piled up media cache files.
  • Corrupt or outdated video card driver.
  • Hardware glitches.
  • Overheating system.
  • Unfinished installations.
  • Incomplete updates and so on.

As you have learned the common causes, now it’s time to take measures to troubleshootPremiere Pro video playback issue.

How to Fix Adobe Premiere Pro Video Not Playing Issue?

Check out the below-mentioned ways to fixvideo is not playing in Premiere Proeffectively.

Reboot Your Computer

Try To Play/Edit Video In Alternate Program

Reset Premiere Pro

Switch To One Display Monitor

Clearing the Media Cache Files

Changing The Hardware Settings

Update The Video Card Drivers

Change The Settings Of Video Renderer

Best Professional Video Repair Tool

Reboot Your Computer

The first method that I would like to recommend is to restart your PC. I know it is an overrated solution but most of the time restarting the system can resolve incomplete installations/updates, hardware/ video drivers glitches, overheating, and other problems.

Once restart your device and check if the premiere pro playback glitch is solved or not. If not, then try out the next method.

Reboot Your Computer

Try To Play/Edit Video In Alternate Program

Another technique you can try to troubleshoot video is not playing in Premiere Pro is to play the video in the different program/PC.

Most of the video corruption issues can be easily solved by playing the unplayable video in other programs.

Reset Premiere Pro

When your Adobe Premiere Pro program unable to play video clip, then first you need to restart or reset a program. But, resetting the will wipe off all the current directories in a program.

Here are the simple instructions to reset the preferences:

  • While opening the Premiere Pro, hit Alt in the Windows operating system >> press the Option in a mac OS.
  • Release Alt or Option key once splash appears on the screen.

Steps in order to reset the preferences & plug-in together

  • At first, hold down the Shift + Alt (Windows) or Shift + Option (Mac) while Adobe Premiere Pro starting.
  • Now, release Shift + Alt keys or Shift + Option keys once a splash screen seems.

When a reset process finished, close a program & again launch it.

Switch To One Display Monitor

Sometimes, unfamiliar technical problems because of numerous monitor configurations can result in video glitches in the Premiere Pro.

Thus, to get rid of a video is not playing in Premiere Pro you need to switch to one display setup. After doing so, check whether your movies are playing properly in an application.

Clearing the Media Cache Files

Most of the time, it might happen that due to the cache data you can get several errors or bugs while playing the videos. So, you can clear the cache data in order to resolve Premiere Pro won’t play video problem. To do so, try these steps:

  • First of all, shut a video off on your computer.
  • In the second step, you need to scroll down & delete a cache.
  • Afterward, move towards the “Trash” & then delete entirely if you’re the Mac user.
  • But if you’re the Windows user, tap on “Recycle Bin.”

Path For The Mac User:

/Users//Library/Application Support/Adobe/Common

Path For The Windows User:


Changing The Hardware Settings

In order to fix Premiere Pro video not playing issue, simply change hardware settings. Here are the easy steps which you can follow to do so:

For Windows User:

  • Launch Premiere Pro
  • Next, scroll down and click on the “Edit.”
  • After this, from a menu bar, tap “Preferences” option.
  • Now, tap on the “Audio Hardware“.

For Mac User:

  • Launch Premiere Pro program.
  • Click on the option “Preferences.”
  • Tap on the “Audio Hardware.”
  • Lastly, change settings from a Device Class to the CoreAudio.

Hardware Settings

Update The Video Card Drivers

The corrupt or outdated video card driver can lead to the unplayable video in Adobe Premiere Pro. Though, you can deal with choppy playback Premiere Pro cc 2020 by simply updating video card (Intel HD/NVidia/AMD) drivers.

Hence, just visit to respective manufacturer’s site in order to update the video drivers and to fix the video not playing in premiere pro.

Change The Settings Of Video Renderer

Changing settings of a Video Renderer in Adobe Premiere Pro might help you to play video in the program smoothly. To change the settings of a video renderer, try the below-given steps:

Step 1: In the Premiere Pro, you need to navigate File>> Project and then Settings >> General option.

Step 2: In Renderer, simply change a setting to the “Mercury Playback Engine Software Only” option.

Mercury Playback Engine Software Only

Step 3: Next, navigate to the render a sequence. Now, go to the Sequence option and then Render In-Out

Step 4: Restart a program >> enjoy playing the videos.

Best Professional Video Repair Tool

Video Repair Software is one of the best programs that you can try to fixchoppy playback Premiere Pro cc 2020 on Windows & Mac OS.

Besides that, it can fix grainy, blurry, choppy, flickering, jerky, bad-quality videos, and other video corruption issues without any trouble.

The best part about this software is that- you can use it even without any technical skills. Apart from that, it supports almost all the video formats such as MP4, AVI, WMV, AVCHD, F4V, 3G2, M4V, FLV, MPEG, etc.

To know more exceptional features of this feature-loaded tool, click here.

Free Download Video Repair Tool

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* Free version of the program only previews repaired videos.

Simply download and install this program & follow the below step-by-step guide to resolve Premiere Pro video not playing issue.

Step 1: Download, install and launch Video Repair software on your system. Click on 'Add Files' to add corrupted video files.


Step 2: Click on 'Repair' button to begin the repairing process. This start repairing your added video files one by one.


Step 3: You can click on 'Preview', in order to preview the repaired video file within the software and click on 'Save Repaired Files' button to save the repaired videos at desired location.


FAQ (Frequently Asked Questions)

How Long Does It Take To Export A Video In Premiere Pro?

It takes about the 60 seconds to export a video in the Adobe Premiere Pro.

Why Is My Video Not Playing In Premiere Pro?

Due to the cache media files, you are unable to play your videos in Adobe Premiere Pro. However, you can solve this problem, simply by clearing the cache data of the Premiere Pro.

How Do I Recover A Premiere Pro Video?

You can recover premiere Pro videos by using any third-party data recovery software.

Bottom Line

If your Adobe Premiere Pro unable to play video or showing premiere pro video not playing error, you need to try the above methods to solve it.

Here I have mentioned the 9 quick & working solutions that will surely help you to fix Premiere Pro choppy playback after render issue.

However, Video Repair Software is the best option among these solutions.

Hopefully, you find this post useful to you.

Alex Waston

Alex is an expert technical writer with 7+ years of experience. His in-depth knowledge about data recovery and fascination to explore new DIY tools & technologies have helped many. Alex has a great interest in photography and loves to share photography tips and tricks with others.

Categories Video RepairTags Adobe premiere pro plays audio but no video, premiere pro video not playing, video is not playing in Premiere ProSours:

Fixed Here: Premiere Pro Won't Play Videos

In a world full of taking videos and sharing memories, editing has become a part of that era. People prefer to edit projects like videos, short films, and movies before sending them out or uploading them on their Instagram accounts. There comes Adobe Premiere Pro that is programmed to be the professional editing software. However, it comes with a problem that disrupts the normal course of an on-going project.

The Adobe Premiere Pro video glitching is a real problem that needs immediate attention. The article reflects the causes of this problem and provides us with viable solutions to tackle it. Stick with us while we help you in the facile playing of Adobe Premiere Pro videos. Let us get to it!

Part 1: Why Adobe Premiere Pro Video Not Playing?

Before we are all set to fix the problem at hand, it is important to first understand the root causes of the occurrence. After knowing, we can adopt measures to mitigate the problem and get on with our lives. If you want to know why the Adobe Premiere Pro video is not playing, allow us to walk you through the reasons comprehensively.

One of the main reasons is Media Cache Files. Before we import the video, it all goes to the media cache file folder located on your system. As the files get too large, the video ceases to play. Another logical reason for this problem is the corrupted files located in the import folder on your computer. Moreover, if you are working on more than one system, the unknown mechanical glitches create this problem.

Other sources include hardware glitches, unfinished installations, overheating, corrupted video cards, and incomplete updates. It is important to consider the happenings of all causes to deal with them effectively.

Part 2: Methods to Fix Premiere Pro Not Playing Videos Issue

After the clear background knowledge of the occurrence of Adobe Premiere Pro video glitching, we can now develop solutions to get out of this fix. Therefore, this part of the article will provide you with seven remarkable solutions that make you forget the problem in the first place.

Method 1: Restarting the System

One of the ethnic and workable solutions to any problem asks for restarting the system. That is how we will initiate the process of showing you different methods to solve the problem. For starters, restart your computer. It allows you to get rid of overheating, incomplete installations, and hardware settings glitches.

Method 2: Resetting the Software

If you are in the middle of your Adobe Premiere Pro video processing and out of nowhere, the software stops playing video, reset the software.

Restarting Adobe Premiere Pro does not affect the on-going projects and clears away all recent program directories. But there is one thing to be kept in mind. If you restart the software, you will lose all the changes and customizations you have done on the project, including transitions, color, interface, and labels.

You can learn how to reset preferences by following the guidelines below:

Step 1. Hold the "Alt" button whilst launching Adobe Premiere Pro. (For Mac, tap on "Option").

Step 2. As soon as the splash key appears, let go of the "Alt" button.

Now, you can have a look if the program works by opening it. If none of your projects appear, it means the preferences were successfully reset. Open the project from the location and then check if the problem has been resolved.

Method 3: Playing in the Alternate Program

The resistance in Adobe Premiere Pro's normal functioning can be a big turn off for a filmmaker or a dog lover editing video to upload on his Facebook. We can fix this issue once and for all by playing the project in a different program or system.

Most videos encounter corruption making it hard to play. If it plays in another program, then your video is corrupted and needs treatment.

Method 4: Clearing the Media Cache Files

To get rid of this problem, allow us to introduce you to the most workable solution that exists there. Just clear the media cache files and find yourself 100 miles away from the complication.

The Media Cache File is basically the storage space for all the imported audio and video files from Adobe Premiere Pro. When the folder becomes too large to handle or corrupted videos, the video starts glitching, giving a major heart attack to the users. To do this,

Step 1. Shut the project off from your system.

Step 2. Scroll down to the location given below and delete the cache.

Step 3. Next, move on to the "Trash" and delete them completely if you are a Mac user.

Step 4. If you are a Windows user, hit the "Recycle Bin."

Location for Windows:


Location for Mac:

/Users//Library/Application Support/Adobe/Common

Method 5: Updating Video Card Driver

To get rid of the Adobe Premiere video driver error issue, we have sketched out another viable solution that will aid in the Adobe Premiere Pro project's normal functioning. You can update the video card driver.

The video cards that are corrupted or, in most cases, outdated do not allow the video to play without any resistance. Update the video card driver such as Nvidia, Intel, HD, and AMD by visiting the relevant manufacturer’s website.

update your graphic card driver

Method 6: Changing Hardware Settings

Another amazing solution to deal with the Adobe Premiere Pro video not playing is changing the audio hardware settings. It can be done in simple steps given below.

For a Windows User:

Step 1. Launch Adobe Premiere Pro software.

Step 2. Scroll down to tap on "Edit."

Step 3. From the menu bar, hit the "Preferences" option.

Step 4. Click on "Audio Hardware" afterward.

For a Mac User:

Step 1. Open Adobe Premiere Pro software.

Step 2. Hit the "Preferences."

Step 3. Click on "Audio Hardware."

Step 4. Now, change the settings from "Device Class" to "CoreAudio."

change the audio settings

Method 7: Using Video Repair Software-Wondershare Repairit

If you are looking for a method that will magically repair your corrupted videos, Wondershare Repairit is the answer. Follow the guidelines below precisely:

Download | WinDownload | Mac

Step 1: Adding the corrupted video that can not play

Launch the software and hit the (+) button located in the middle of the interface. Browse the infected video.

add your corrupted video

Step 2: Repairing the damaged video

After inserting the desired video into the software’s interface, you will find an option of "Repair" right at the bottom of the page. Clicking on it will initiate the process of repairing.

start repairing your video

The video will be repaired, but if it does not, hop on to the next step.

Step 3: Advanced Repair function to repair severely corrupted video

Some videos require special attention. Wondershare Repairit brings an "Advanced Repair" option. You can add the sample video, which has to be in the same format as the corrupted video.

add sample video for advanced repair

Step 4: Saving the video

The video will be repaired. You can preview and then save it.

save your repaired video


The article covered the root causes of Adobe Premiere Pro videos, unable to play videos, and provided the users with seven easy and productive solutions to get rid of this problem. You can restart the system, reset the software, change the audio hardware settings, update the video card driver, and using an alternate program.

We hope that the article was of some service to you.

Download | WinDownload | Mac

Frequently Asked Questions (FAQs)

  • 1. How do I recover a Premiere Pro video?

    You can recover your Premiere Pro video in seconds. Navigate to the location where you had saved the project. By this folder, you will find "Adobe Premiere Pro Auto Save." It will have all your last 20 saves, and you can easily recover the project.

  • 2. How do I fix the video size in Premiere Pro?

    You can fix the video size in Premiere Pro. For starters, choose the video that needs to have the desired video size. Hit "Click" and then "Video Options." Next, you just have to tap on "Scale to Frame Size" to fix the size.

  • 3. How do I fix Premiere Pro not opening?

    You can solve the problem of Adobe Premiere Pro, not opening by launching the Windows Task Manager. It is done by holding Ctrl-Alt-Del at the same time. Look for "Premiere" and end the task. Now, try launching the software again.

  • 4. Why can't I change sequence settings in Premiere?

    You cannot change the sequence settings in Premiere once you have set them and are in the mid-editing process. If you want to edit it somehow, then make another sequence with your desired settings.

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How to Fix Premiere Pro Won’t Play Videos?

Summary: Adobe Premiere Pro is the leading video editing software application developed by Adobe Systems. This blog will guide the Adobe Premiere Pro users to deal with such instances with simple yet effective methods where due to some technical glitches, you face video playback issues.

Problem 1: ‘My Premiere Pro 2018 was working fine until recently. Now it has turned slower in video playback, or  won’t play videos at all, just showing white screen. I am editing a half hour documentary. Why is this hitch suddenly? How can I make my video footage play properly?’

Problem 2: ‘Playing a video file in a sequence or from project folder in Adobe Premiere Pro CC 2019 doesn’t work. It displays either one video frame or the yellow ‘Media pending’ image. Any ideas how I can fix this problem?’

Although Adobe Premiere Pro is an advanced and one of the best video editing programs for professionals, it is not immune to technical glitches.

So if you are facing video playback issue or any of the below problems in the program, read on this post to know the ways to fix the issue.

  • Premiere Pro won’t play video or showing white/ black screen
  • The program won’t play video in Timeline
  • Video rendering is slow
  • Can’t Preview videos
  • The program shows yellow ‘Media pending’ image
  • Audio is playing but no video

How to Fix Premiere Pro Won’t Play Videos?

Figure: Premiere Pro shows ‘Media pending’ image. Source: (/


Methods to Fix Video Playback Problems


1. Restart your computer

Restarting computer can fix incomplete updates/ installations, overheating, hardware or video driver glitches. These may be interfering with smooth functioning of Premiere Pro on your computer.

2. Reset Adobe Premiere Pro

Whenever Premiere Pro has a problem in playing video, first try to restart/reset the program. It wipes off the recent directories in the program, without affecting video projects.

However, resetting preferences will remove any customization you had applied to the program, such as brightness of user interface, labels color, length of default transitions, etc.

Steps to reset preferences:

  • While launching Premiere Pro, press Alt in Windows OS and press Option in macOS.
  • Release the Alt key/ Option key when splash screen appears.

Steps to reset preferences and plug-in cache together

  • Hold down Shift-Alt/ Shift-Option while Premiere Pro is starting.
  • Release the Shift-Alt or Shift-Option keys when the splash screen appears.

After the reset process, close the program and launch it again. If your recent projects don’t appear on the Welcome Screen, it means the preferences were reset. Next, navigate to your video project location and open it to see if the video playback issue is resolved.

3. Play Video in Another Program/ Computer

Ensure the video file you are trying to play in Premiere Pro is not corrupt. Check this by playing it in another program or on different computer. Also see, if other videos are playing in the program or not. If a specific file is not playing, it indicates video corruption.

To fix such corrupt video file, use Stellar Repair for Video. The software fixes all types of corruption issues in videos and make them playable again. It is easy-to-use and available for both Windows and Mac computers.

Video Repair Video Repair Mac

If the video is playing fine on other programs/ computer, move on to following troubleshooting methods given in this post.

4. Switch to single display monitor

Are you using more than one monitor while working on video projects? Sometimes, unknown technical glitches due to multiple monitor configuration cause video problems in Premiere Pro. Switch to a single display set up and check if the videos are playing fine in the application.

5. Clear media cache files

The cache files of imported video and audio files in Adobe Premiere Pro are stored in Media Cache Files folder on your computer.

When this folder gets too large or has any corrupt file/s, it might be the reason videos won’t play in the program. The solution is to delete these cache files.

How to delete media cache files?

Close the program on your computer. Navigate to the below location and delete the files. Next go to Trash (on Mac) or Recycle Bin (on Windows PC) to delete the files permanently.

Mac users can find and delete these files at below location: /Users//Library/Application Support/Adobe/Common

Windows users can delete the media cache files from: \Users\<username>\AppData\Roaming\Adobe\Common

6. Update video card driver

Outdated or corrupt video card drivers won’t let videos play properly in Premiere Pro. You can fix videos not playing at all or other display problems by updating the video card (NVidia/Intel HD/AMD) drivers.

Visit the respective manufacturer’s website to update video drivers.

Also read: How do I Fix a Video Card Problem?

7. Change audio hardware settings

Although it may seem strange, but change in audio hardware settings do sometimes prevent videos playback. By changing the audio hardware settings, you may able to resolve videos not playing issue.

How to change audio hardware settings?

On Windows PC: In Premiere Pro navigate to Edit > Preferences > Audio Hardware (Windows). You can specify ASIO or MME settings.

On Mac: Go to Preferences > Audio Hardware. Set Device Class to CoreAudio.

Premiere Pro Audio Hardware settings window on MacFigure: Premiere Pro Audio Hardware settings window on Mac

Now check if the videos are playing in the application or not.

8. Change video renderer settings

Changing the Video Renderer settings in Premiere Pro can help in smooth video playback in the program. This is a quick fix to any video footage not playing or having slow rendering problem.

How to change the Video Renderer settings?

  • In Premiere Pro, navigate to FileProject Settings > General.

Project Settings window to change Video Rendering and PlaybackFigure: Project Settings window to change Video Rendering and Playback

  • Under Renderer, change the setting to Mercury Playback Engine Software Only.
  • Now navigate to render the sequence. Go to SequenceRender In to Out
  • Restart the program and then try to play the videos.

Wrapping up

When your Premiere Pro Won’t Play Videos, show error, black/ white screen or have other playback issue, try one of the above troubleshooting methods to fix the problem.

However, if the playback issue is with some specific files only, it may be due to video corruption. To repair a corrupt video you require a specialized tool such as Stellar Repair for Video. The professional software is easy-to-use and fixes video lag, stuttering, flickering, missing sound, and other issues in corrupt video files.

You may try the free trial version of Stellar Repair for Video, before making the purchase decision.

Video Repair Video Repair Mac

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