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U-verse TV error messages

Gear or cog displayed on screen
Gear or cog wheel displayed on U-verse screen

If you see the gear or cog icon on your screen, it means that software is downloading to your system. Most downloads finish in less than an hour. If you're seeing the icon for more than an hour, unplug the receiver and wait five minutes, plug it back in, and then restart.

Blinking lights on the receiver with no TV picture
If the lights on your U-verse receiver are blinking and no TV picture is displayed, your receiver is having trouble coming online. Unplug your receiver and wait five minutes, plug it back in, and then restart.

Three dots displayed on screen
3 dots shown horizontally on U-verse screen

If you see three dots on your screen, it means your system is connecting. This screen should display for several seconds, followed by a blank screen displayed for several minutes as the process continues.

Red X, Client Initialization Error, or Diagnostic Info Screen displayed
Red X with the number 13 underneath displayed on U-verse screen

If these screens display, your system is having trouble communicating. Try unplugging your receiver and waiting two minutes, plugging it back in, and then restarting. If that doesn't solve the problem, unplug your Wi-Fi gateway and wait two minutes, then plug it back in and restart. This will temporarily disrupt internet, TV, and Voice service.

The recording conflict could not be cleared
If you see the message The recording conflict could not be cleared, try canceling one or more recordings, or turning off one or more receivers.

Content unavailable message
If you see a message that says you aren't subscribed to a channel, you can subscribe to it using the U-verse TV Account Manager on screen tool. To access your U-verse Account Manager, go to Ch. 9910.
att uverse dvr not working

For everyone who wants TV entertainment but don’t have a TV outlet, we are pretty sure that you would have the U-Verse DVR by AT&T. In addition, it can also record the desired shows and movies. For the same reason, some users are struggling with AT&T U-Verse DVR not working issue, but we have the troubleshooting methods to help you out!

How To Fix AT&T U-Verse DVR Not Working?

1. Reboot

First of all, you should try rebooting the DVR because it can streamline the performance. In addition, rebooting the DVR will fix the minor configuration issues. For rebooting the DVR, you need to press the power button for around ten seconds; it will switch off the DVR. Then, you can switch it on and wait for ten minutes before using the DVR. This is because, in these minutes, the DVR will establish a proper connection.

2. Buttons

In some cases, the DVR might not be working because the buttons are not working. First of all, if the DVR is not working and the programs are missing or frozen, you could try pressing the record button on the remote and it will help fix the issues. In addition, you should try checking different buttons to ensure all of them are working. In case the buttons are working fine but the DVR is still not working, you can move to the next fix!

3. Remote

If the buttons are working optimally but the DVR is still not working, you could try troubleshooting the DVR through the remote. For this purpose, press the menu button and go to the help tab. Then, move to the information tab and choose the troubleshoot and resolve option. From this menu, choose the TV option and hit DVR. It will show various prompts; follow them and you will be able to resolve the DVR issue.

4. Cables

To begin with, ineffective cables can lead to DVR functionality issues. In the same way, you could try replacing the faulty cables with the new ones. This is because, with long-term usage, the cables will get continuity issues or might even get physical damages. Once you change the cables, it will streamline the signals and you will be able to make the DVR work properly.

5. Hardware

Has it passed your mind that your U-Verse DVR might not be working optimally because of the hardware issues? That’s to say because DVRs tend to fuse some electrical components with power voltage issues. So, take your DVR to a technician and have him look at the electrical components. Once he fixes the hardware issues with the DVR, you can try using the DVR again and we are pretty sure it will start working. In fact, the majority of issues occur with the circuitry and motherboard, so get the DVR checked!

6. Surge Protectors & Connectors

In addition to the cables, the users need to be extremely mindful of the surge protectors and connectors. That’s to say because these additional electrical components can lead to signal issues or failure of the DVR. So, remove the connectors and surge protectors and we are pretty sure that DVR will work optimally!

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Troubleshoot a wireless U-verse TV receiver

Many receiver problems can be fixed by restarting your receiver. To do this, press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. If you have multiple receivers, reboot your wireless gateway by unplugging it from its power source. Wait a few minutes, then plug it back in.

If you’re having a specific problem and restarting the receiver doesn’t fix it, try the tips below.

Receiver power is on and TV power is on, but I still can't see TV
Check your TV menu setup. Be sure the proper input/source setting is selected.

Receiver turns off (standby mode)
After eight hours of inactivity, your receiver automatically goes to standby mode. This feature is in place to conserve energy. To stop your receiver from going to standby, simply press a key such as OKGuide, or Options on your U-verse remote to restart the eight-hour cycle.

Receiver doesn't respond to the remote control
Check the batteries in the remote by pressing the AT&T button on the remote. If you see a red light, the batteries are still good. If you don’t see a red light or the red light is dim, replace the batteries in the remote.

Connection error on TV or receiver and Wireless Access Point (WAP) not pairing
Your receiver may be too far away from your WAP. Move your wireless receiver closer to the WAP, then pair them by pressing the WPS button on your WAP and the OK button on your wireless receiver. Pairing takes about two minutes. If pairing is successful, the Link light on your wireless receiver should turn green.

uverse disaster recovery 1

How to Troubleshoot your DVR/Receivers

If you're having trouble with your receivers, as listed below, scroll down to find steps to resolve them. For Wireless TV Receiver help, check out our Wireless ReceiverSolution page. 

  • Receiver resets

  • Loss of recordings

  • Pixilation

  • Freezing

  • Gear/ Cog, Red X, Client Unprovisioned, or Client Initialization Error

Rebooting the receiver is the quickest way to resolve most service issues:

  • Press and hold the power button(located on the left side of the receiver) for 10 seconds.

  • Unplugging the power cord from the wall outlet for 10 seconds is another option.



Surge Protectors

Is the receiver plugged into a surge protector? It may be causing: 

  • unwanted receiver resets

  • loss of recordings

  • pixilation

  • freezing

  • complete failure of the receiver

Plugging the receiver into a wall outlet, in some instances, can resolve most picture disruption issues. If you must use a power strip, use the surge protectors that are designed for high powered electronics.


Receiver Connections

Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the receiver. 

Note: If you are using a 3rd party switch to connect the receivers, remove it and test. Some switches have been known to interfere with the signal.



To avoid losing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:

  1. Unplug the receiver or DVR power cord from the wall or back of the box.

  2. Wait 10 seconds.

  3. Plug in the receiver and DVR.

  4. When three white dots appear on the screen, unplug the receiver/DVR again.

  5. Repeat this process two more times.

  6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

If you are still experiencing issues with your DVR after that, perform a Disaster Recovery on the device.


Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, and aspect ratio settings.                                                                                                 

  1. Using the above image as guidance, hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.

  2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.

  3. If the gear on the TV screen appears, wait until completion.

  4. If the gear on the TV screen doesnot appear, repeat the disaster recovery process. 

AT&T Community Specialist


Att dvr receiver

Fix issues with your U-verse TV recordings

Remote control help via the Troubleshoot & Resolve tool

  1. Press Menu on your U-verse TV remote control. 
  2. Use the arrow keys and scroll down to Help, then press OK.
  3. Scroll down to Information and press OK.
  4. Scroll right and select Troubleshoot & Resolve.
  5. Select TV from the top menu.
  6. Choose DVR and follow the prompts.

Recorded picture freezes or program missing

  1. Press and hold the POWER button for 5 seconds to reboot your DVR. All the lights on the DVR will go out.
  2. Press the POWER button again to restart. 
  3. Press the Recorded TV button on your U-verse TV remote to select your recorded program.

Show still missing? Your program may not have saved the first time you scheduled a recording. Or, someone else in your home may have canceled or deleted the program from another receiver or mobile app.

Recorded program skips

Try to skip back and replay, or stop and restart the recording. If that doesn't work, reboot your DVR receiver by pressing and holding the POWERbutton for 5 seconds. Then, press the POWERbutton again to turn the DVR on.

Program didn't record

  • Confirm your recording settings by pressing the Menu button on your remote. Select Recordings > Scheduled and press OK to validate your settings.
  • Make sure you didn’t select the Record Only When No Conflict Occurs option when scheduling a series for recording. If you did, it prevents the DVR from recording an episode if another program is scheduled to record at the same time.
  • If you press the Record button from the on-screen guide, there are three options:
    • 1 time – sets a single recording
    • 2 times—sets the series for that channel in that time slot
    • 3 times—cancels the recordings

Will It Smash? Ep#13 AT\u0026T U-verse TV DVR Receiver


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